Privacy Policy
Last updated: October 2025
At GOXY Limited, trading as GOXY and GOXY – Find Your Fit, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website https://www.goxy.uk or purchase from us.
1. Who we are
GOXY Limited (“we”, “us”, “our”) is a UK-registered company providing sportswear retail and fitness-related content.
Website:www.goxy.uk
Email: support@goxy.uk
Registered office: Jubilee House, Church Street, Leeds, LS27 9JQ
We are the data controller for the purposes of the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018
2. Information We Collect
We collect information to provide our services, fulfil orders, and improve your shopping experience.
Information you provide directly
- Name, address, phone number, and email address when placing an order or creating an account.
- Payment and billing details (processed securely via our payment partners).
- Messages sent via our contact forms, email, or chat.
- Optional information such as product reviews or newsletter subscriptions.
Information collected automatically
- Technical data including your IP address, browser type, device, and operating system.
- Analytics data about how you use our site (e.g., page views, time spent, referring sites).
- Cookies and similar tracking technologies (see our Cookie Policy for details).
Information from third parties
- Payment and delivery partners (e.g., Klarna, Stripe, Royal Mail, InPost) share limited data needed to complete your order.
3. How We Use Your Information
We use your data only for legitimate business purposes, including:
- Processing and delivering your orders.
- Managing payments, refunds, and chargebacks.
- Sending updates about your order or account.
- Providing customer support and responding to enquiries.
- Maintaining your account and purchase history.
- Improving our website, services, and marketing performance.
- Complying with legal obligations (e.g., tax, fraud prevention).
We do not sell your personal information to anyone.
4. Payments
We process payments securely through WooCommerce, which integrates with trusted third-party providers.
When you make a purchase, we collect the data necessary to process your payment and prevent fraud.
Your card details are never stored on our servers.
Payment providers
- Stripe – for credit and debit card payments (https://stripe.com/privacy)
- Klarna – for Pay Later and Pay in 3 options (https://www.klarna.com/international/privacy-policy/)
- WooCommerce / Automattic – e-commerce platform (https://automattic.com/privacy/)
Each provider processes your data in line with their own privacy policy. Klarna may perform soft credit checks when you select one of their financing options; this will not affect your credit score.
5. Cookies
We use cookies to enhance your browsing experience, remember your preferences, and analyse site traffic.
You can manage or disable cookies through your browser settings at any time. For more information, please review our Cookie Policy.
6. How We Share Your Data
We only share personal data with third parties where necessary:
- Payment processors – to complete your purchase securely.
- Delivery providers – to deliver your orders.
- IT and hosting partners – to maintain our website and systems.
- Analytics providers – such as Google Analytics, to improve our site.
- Legal authorities – if required to comply with a legal obligation.
All third parties are carefully selected and bound by data-protection agreements.
By using our website, you consent to the use of cookies unless you disable them in your browser settings. Certain cookies are essential for the site to function properly (such as maintaining your shopping basket).
7. Data retention
We keep personal data only for as long as necessary to fulfil the purposes described in this policy:
- Order and payment records – up to 7 years (for legal and accounting reasons).
- Customer accounts – active until you request deletion.
- Emails or messages – as long as required to resolve your enquiry.
8. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion of your data (“right to be forgotten”).
- Object to or restrict data processing.
- Withdraw consent at any time (for example, from marketing emails).
- Request a copy of your data in a portable format.
To exercise these rights, contact us at support@goxy.uk
9. Data Security
We use SSL encryption and secure server technology to protect your personal data.
Access to personal information is restricted to authorised staff and partners who need it to fulfil their roles.
10. International Transfers
Some of our service providers (such as Stripe or Klarna) may transfer data outside the UK or EEA.
When this occurs, appropriate safeguards are in place (for example, standard contractual clauses or UK adequacy decisions).
11. Children’s Privacy
Our website and products are not intended for individuals under 16 years of age, and we do not knowingly collect their data.
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be available on our website with the revision date shown at the top.
13. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact:
Email: support@goxy.uk
Website: www.goxy.uk
Company: GOXY Limited (United Kingdom)
